Return Policy.

At MyFaceonaFigure.com, it is our goal to provide only the highest quality personalized action figures available, ones that will create lasting memories and provide years of enjoyment.  Each personalized action figure that our customer orders must meet our strict standards for workmanship and design. Our highly-trained production staff then artfully customizes each order to the customers specifications.  Before any action figure ships from our facility it must pass a final inspection for quality and accuracy. MyFaceonaFigure.Com stands behind the quality of every personalized action figure we create.

In the rare occasion that your personalized action figure is not 100% free from defects in materials and workmanship, you may send it back it in its original condition and packaging within 30 days of receipt of order for a prompt exchange to rectify the defect.  Returns because you did not like it are not accepted.  Our action figures are personalized to each and every customer's specifications, which means that they cannot be returned for a refund.  Any cancelled order is subject to a 20% restocking fee.  Orders cannot be cancelled once shipped.  MyFaceonaFigure.com cannot be held responsible for the customer uploading an undesirable photo or spelling text wrong for the packaging.  Please note that once a personalized action figure has shipped, we cannot alter anything about the order.  

Please contact us before sending any orders back out.  No return will be authorized unless an RA (return authorization) number is given.  If we receive a package back without an RA number, the return will not be authorized and you will be responsible for any shipping fees needed to send the package back.


By placing an order on our site, you agree that you have acknowledged our return policy and will honor it.