Frequently Asked Questions.

What is MyFaceonaFigure.Com?

How fast do we ship?

What are the requirements for the photos of the person's face?

What else should I know regarding how the head is created?

Why do I have to select the hairstyle for my action figure?

My figure's skin color of the head and the body are slightly different. Why is this?

Tell me more about how the custom action figure heads look and feel.

I don't have access to a computer or are unable to get digital versions of my photos. Can I mail in my photos and or order?

What is your return policy?

Can our custom action figures be played with?

I have a different outfit in mind for my figure, or I like a combination of some different things on your site. What can I do?

What is MyFaceonaFigure.Com?

MyFaceonAFigure.com specializes in creating action figures that look just like you! Simply upload photo's of yourself, choose an outfit, and design your packaging. Our packaging is designed so that the personalized action figures can be taken out of the package as many times as you want without tearing away any cardboard or decreasing the value. The bodies are completely posable and have multiple points of articulation. Figure sizes range from 5, 8 and 12 inches. Two-Packs are also available so that you can share this unique gift with someone special!

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How fast do we ship?

At MyFaceonAFigure.com we pride ourselves on creating our customer's personalized action figures within 1-3 business days. During the busy holiday season, this may increase to 5 days. All orders ship via USPS Priority mail so that you receive your order in th fastest time possible. Once we ship your custom action figure, it takes about 5-7 days to be delivered depending upon where you live.

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What are the requirements for the photos of the person's face?


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What else should I know regarding how the head is created?

When creating your personalized action figure's head, a couple of things are omitted due to the nature of our methods. First of all, any sideburns that the person may have will not show up on the final action figure. Likewise, if the person has a full beard, the left and right side of the beard will not show on the action figure's head. If the person has long facial hair, it will not extend beyond the persons chin. Instead, the facial hair will appear to be flat on the figures jaw.

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Why do I have to select the hairstyle for my action figure?

Similar to the above question, when creating the head for your custom action figure, our methods do not take into account the person's hairstyle or hair color. This means that our customers have to choose from a current selection of hairstyles that we have available for our personalized action figures. We are constantly adding more to our website in order to give our customers more options. If you have any suggestions for future hairstyles, please email us your thoughts at info@myfaceonafigure.com

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My figure's skin color of the head and the body are slightly different. Why is this?

The color of the head comes directly from your photos. All of our action figure bodies are pre-manufactured, and have a certain skin tone. Modifying the color of the action figure's head can effect the likeness, so we do not exactly match the skin tone of the head with the rest of the body. Most of our figures come in two skin tones, black and white, to match the head color as best as we can.

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Tell me more about how the custom action figure heads look and feel.

The heads are created one layer at a time, which means you can very subtly see the layers when looking closely at the figure. They are NOT made of plastic. They also have a slightly rough texture to them, as opposed to the smoother finish on traditional mass produced action figure heads made of plastic. The heads turn left and right freely, allowing you to pose them however you want.

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I don't have access to a computer or are unable to get digital versions of my photos. Can I mail in my photos and or order?

Yes, you can mail your entire order in. Make sure you include your photo's (up to three pictures of the face, as well as one picture for the front of the packaging). Also be sure to write down which body type, outfit, packaging style and text options you want. Include payment in the form of a check, money order or credit card information, including shipping. If you mail us an order with any incomplete information, your order will be sent right back to you without being processed. Please call us if you need any help with getting your mail order together. Your pictures will be mailed back with your order.

Mail your order to the following address:

MyFaceonaFigure.Com

12826 Commodity Place

Tampa, FL 33626

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What is your return policy?

At MyFaceonaFigure.com, it is our goal to provide only the highest quality personalized action figures available, ones that will create lasting memories and provide years of enjoyment. Each personalized action figure that our customer orders must meet our strict standards for workmanship and design. Our highly-trained production staff then artfully customizes each order to the customers specifications. Before any action figure ships from our facility it must pass a final inspection for quality and accuracy. MyFaceonaFigure.Com stands behind the quality of every personalized action figure we create.

In the rare occasion that your personalized action figure is not 100%free from defects in materials and workmanship, you may return it in its original condition and packaging within 30 days of receipt of order for a prompt exchange. Our action figures are personalized to each and every customer's specifications, which means that they cannot be returned for reasons other than defects in materials or workmanship. MyFaceonaFigure.com cannot be held responsible for the customer uploading an undesirable photo or spelling text wrong for the packaging. Please note that once a personalized action figure has shipped, we cannot alter anything about the order.

Please contact us before sending any orders back out. No return will be authorized unless an RA (return authorization) number is given. If we receive a package back without an RA number, the return will not be authorized and you will be responsible for any shipping fees needed to send the package back.

By placing an order on our site, you agree that you have acknowledged our return policy and will honor it.

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Can our custom action figures be played with?

Our custom action figures are more fragile than your traditional action figure. The head will move freely, but if you apply enough pressure to it, the head will come off. The figure can be played with, but it will not be able to take the same kind of damage a traditional action figure can. Please note that MyFaceonaFigure.Com is not responsible if the head becomes damaged due to rough play with the figure.

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I have a different outfit in mind for my figure, or I like a combination of some different things on your site. What can I do?

If you see an outfit that you would like based upon a combination of different ones on the site, email us at info@myfaceonafigure.com and we can put it together for you. We also have a lot of other outfits available for sale on our sister site, www.classictvtoys.com.

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